FAQ

Do we need to bring our own bedding and towels?

Bedding and towels are provided in the rooms. You make up the bed yourself or can book this in advance at a charge of SEK 80/person. We know from experience that those arriving late at night or early in the morning think it’s SEK 80 well spent.

Is there wake-up service?

As we do not have a wake-up call system we recommend that all guests who are not morning people bring an alarm clock so that they don’t miss their outward or homeward flight. If you forget your alarm clock, you can borrow one from reception subject to availability.

Where can we leave luggage and outer clothing while we're away?

Unfortunately we are not able to offer storage facilities for your belongings while you are away. Please use the manned left-luggage facility on level 1 in terminal 5 or the left-luggage lockers in the terminals. During the time when you are checked-in at Rest and Fly, there is of course space for your belongings in your room. We don’t have a extra room for luggage. 

Are there a WC and shower in the room?

There is no WC or shower in the room, but there are shared facilities in the corridor. There are also some single showers and a disabled WC.

When do we need to pay for the room?

When booking online payment is due at the time of booking. You can pay with VISA och Mastercard.

How do we find the hotel?

Rest and Fly is located between terminal 4 and immediately before the escalator up to Sky City. Go through the glass doors and you will see reception straight ahead. You will also find directions and a map on page 2 of your booking confirmation.

Can you really just sleep for 10 hours?

The prices are based on guests sleeping for 10 hours. After that the charge is SEK 25/hour up to 24 hours.

How do we check in if we arrive in the middle of the night?

We are manned 24/7, 365 days a year.

Does the price include breakfast?

Breakfast is not included but may be purchased for SEK 75. Bear in mind that the Café which serves breakfast opens at 05.00 on weekdays, 06.00 on Saturdays and Sundays. The breakfast includes coffe, tea or hot chocolate, a sandwich with ham or chees, one glas of freshly squeezed orange juice and vanilla yoghurt with berries.

You can even buy breakfast after The Security Control at Terminal 4, Terminal 2 and Terminal 5. That breakfast may be purchased for SEK 80. 4 Products and Free Choice of Coffee are included in the price..

Can we bring pets to the hotel?

There are no rooms for people travelling with animals so it is not possible to bring pets to the hotel.

Is there a TV in the room?

Rest and Fly is an accommodation facility with the emphasis on rest and peace and quiet. This is why there are no TVs at the hotel. Guests wishing to watch TV should visit Simply Coffee, where you can buy and enjoy a sandwich or the first beer of the holiday while watching the evening’s TV.

Is Rest and Fly suitable for the disabled?

Rest and Fly has three rooms which are more suitable for wheelchairs, and there is also a disabled WC and shower.

What are your cancellation terms?

The room can be re-booked free of charge up to 24 hours before the specified check-in time.
The room can be cancelled up to 24 hours before the specified check-in time for a charge of 50 SEK .
In the case of cancellations 0-24 hours before the specified check-in time, 80% of the room rate will be charged.
In the case of cancellation after the planned check-in time, or if the guest does not show up, the full amount will be charged.

Is there an extra charge to use the showers?

No, towels and use of showers are included in the price of the room rental. However, it is possible just to pay for a shower if you aren’t booking a room.